Refund policy

Returns

You have 14 days after receiving your order to tell us that you wish to return an item.

To be eligible for a change-of-mind return, products must be unopened, unused and in their original packaging. For food safety and hygiene reasons, we cannot accept returns of opened coffee for a change of mind. This does not affect your rights if the product is faulty, damaged or otherwise not as described.

To request a return, please contact us at phin.wave.coffee@gmail.com before sending anything back.

Returns should be sent to:

Phin Wave Coffee Ltd
C/o Ready Steady Store – Mr Mike O'Connor
56 Finch Hatton Drive
Gretton, Corby
Northamptonshire
NN17 3DQ

Once you have notified us that you wish to return an item, you must send the goods back within 14 days.

For change-of-mind returns, you are responsible for the cost of returning the goods and we do not provide prepaid return labels. We recommend keeping proof of postage.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, incorrect or not as described so that we can put it right.

Nothing in this policy affects your statutory rights.

Non-returnable items

Opened coffee cannot normally be returned for a change of mind. This does not affect your rights where an item is faulty, damaged or not as described.

If you are unsure whether your item can be returned, please contact us at phin.wave.coffee@gmail.com.

Exchanges

We do not offer direct exchanges. The quickest option is to return the eligible item and place a new order separately.

Refunds

Once we receive your return, or you provide evidence that you have sent it back, we will process any eligible refund in accordance with UK consumer law.

For eligible cancellations, we will refund the price paid for the returned goods and the cost of our standard delivery service, where applicable. If you selected a more expensive delivery option, any additional delivery cost above our standard service will not be refunded.

Refunds will be made to your original payment method. Your bank or card provider may take additional time to show the refund in your account.

If you have any questions about a return or refund, please contact us at phin.wave.coffee@gmail.com.